In this section, you can find information about United Kingdom online gambling legislation, requirements for a casino license, information about gambling taxes, dispute resolution process and where to address the player complaints.
Information about the United Kingdom and its gambling legislation
United Kingdom (or Great Britain) is a sovereign state in Europe, consisting of a big country and smaller islands. The country has an area of 93.800 miles with a population of 64.500.000. It is considered to have a high-income economy and one of the solid countries in the world. The UK is also the leader when it comes to gambling legislature and player protection. The only problem is the tax value – there is a %15 profit tax for the companies. That is why the big league players such as William Hill, Ladbrokes, NetEnt and Bally left the country and started to use the offshore locations.
The Gambling Commission (GC) is the authorized government agency for dealing with casino licenses. It is established under the terms of Gambling Act of 2005, replacing the Gaming Board for Great Britain. GC also regulates the National Lottery in the country. The goals of the GC are; preventing gambling from becoming a source of crime or disorder, ensuring that gambling is conducted in a fair and open way and protecting children and other vulnerable persons from being harmed or exploited by gambling. Their website is at http://www.gamblingcommission.gov.uk address and this link explains what they do very well.
There are lots of frameworks when it comes to the legislature, but the main source is the Gambling Act of 2005. You can see the full list of gambling-related legislation from this link. You can also see the list of licensees by clicking here. GC is considered as the most advanced organization in about casinos, online gaming and all types of betting games.
Licensing requirements and fees
Getting a casino license in the UK is a hard job. An applicant can apply online for a license by using this link. This is a set of forms, each requires a different thing – your CV, education info, background in this sector, etc. You also need to pay £370 for the application, which is non-refundable. After this, a deep investigation starts. It is known that even the intelligence services in the UK are used for this investigation. Your business funds, personal background, the fairness of your games and the software you plan to use are tested and investigated thoroughly. If all goes well, you are invited to a face-to-face meeting and that is the last step.
The fees change according to the type of license. There are 16 different types of online gaming licenses and even bingo game requires a separate license. As an example, an ordinary online casino license fee will be around £40.000. The annual fees for the first two years will be around £120.000. You can easily calculate this for yourself, just use the tool in the https://secure.gamblingcommission.gov.uk/GCCustomWeb/FeeCalculator/FeeCalcStart.aspx address.
United Kingdom gambling taxes and limitations
You may be surprised, but gambling winnings are tax-free in the UK. This is because of a simple reason; if the government starts to tax winning bets, they are legally forced to provide a tax relief for the losing bets. Since the amount of losses are higher than the winnings, gambling is a completely tax-free for everybody – even the professional gamblers.
Player limitation and protection are at their best in the UK licensed online casinos. You can limit almost anything you want, and self-exclude yourself from a specific casino or a specific game in it. You can also get professional help if you have a gambling problem. Check this link for details about the player limitations and responsible gaming.
Complaints and Dispute Resolution
The UK sets the industry standards when it comes to player complaints and dispute resolutions. First, you need to contact the operator about your problem. If you are not satisfied with the outcome, you may refer the dispute to their appointed Alternative Disputes Resolution (ADR) provider. This is an independent third party for investigation. Referral to an ADR is free of charge. You can also make a complaint in writing to Gambling Commission, Victoria Square House, Victoria Square, Birmingham, B2 4BP, over the telephone on +44 121 230 6666, or by email to [email protected].