In this section, you can find information about Curacao online gambling legislation, requirements for a casino license, information about gambling taxes, dispute resolution process and where to address the player complaints.
Information about Curacao and its gambling legislation
Curacao is an island country in the Caribbean, located north of the Venezuelan coast. It covers only 40 miles and has a population of 150.000. Despite its location, the island is a part of the Kingdom of the Netherlands. However, it has full autonomy on most matters, including company laws and legislature. The company tax rates are only %2 on net profits, so the island is considered as one of the leading offshore locations in the world.
Curacao is also known as one of the first online gambling licensers in the world. The island has been issuing electronic gambling and betting licenses since 1996. The Curacao Gaming Control Board is the only government agency in regards to casino licenses and player complaints. The Curacao Gaming Control Board (CGCB) is established in 1999 and their goal is to protect the interest of the public and the integrity and stability of the Curacao gaming industry through regulation, licensure, and enforcement, thereby enhancing tourism and ensuring an important source of revenue for Curacao.
There is only one type of gambling license in Curacao and it is called the “e-gaming IP-license”. This license covers all types of e-gaming, including but not limited to online casinos, sports betting, poker, exchanges, lottery, games of skill and chance. You can find detailed information about this license and legislation here: https://www.curacao-egaming.com You can also confirm that an online casino is licensed by CGCB or not by looking for a seal: it is a blue/yellow/black seal with two stars in the upper left.
Licensing requirements and fees
You can apply for a gambling license as an individual or a company. First, you need to fill out a form, which can be seen at http://www.gamingcontrolcuracao.org/index.php/styles address. After that, the compliance team will begin to process the IP application. There will be an investigation about the quality and fairness of the software and the platform which the applicant will use. The investigation also requires meetings with the applicant. The whole process takes about 2-4 weeks to be completed. There will be a one-time fee of 60.000 ANG (about 35.000 USD) and a monthly payment of 10.000 ANG (about 5.750 USD) for the first two years. After that, the applicant can negotiate the fees with the CGCB.
Details about the fees are not that clear and easily understandable. That is probably because there are lots of agencies in the Curacao offering these services for a price.
Curacao gambling taxes and limitations
You don’t need to pay any income or gambling taxes in Curacao. This applies to both gambling and betting. However, your own country may apply taxes if you bring your winnings to your local bank.
There is no info about the bet, deposit or loss limitations. Most of the Curacao online casinos have a bad reputation when it comes to player protection and withdrawal.
Complaints and Dispute Resolution
There is no official info about where to address the player complaints and dispute resolution. You can send emails to [email protected] and [email protected] addresses. There is also a contact form at the https://www.curacao-egaming.com website. Currently, we have no idea about how they deal with player complaints. But the internet is filled with negative comments about their behavior. So we recommend contacting directly Financial Action Task Force (FATF) of the Netherlands and Caribbean Financial Action Task Force (CFATF). Curacao is a member of both and the island agreed to implement all FATF recommendations and to undergo evaluations for the purpose of assessing compliance with the FATF membership criteria for Curacao casinos. Curacao is also a member of the International Gaming Council (ICG), so you can also apply to them for your complaints.